Frequently Asked Questions
There are 3 General methods of payment which we accept:
- PayPal – this method can be utilized for both physical and digital products, if you have an existing PayPal account. Using this method ensures your order is paid for upon submission. An instant receipt is received digitally and you will be able to track your order via your account’s dashboard.
- Bank Card – this method can be utilized for both physical and digital products, if you have access to bank cards for, the purpose of online shopping. This is supported via the PayPal platform to ensure absolute security. Much like PayPal payments; an instant receipt is received digitally and you will be able to track your order via your account’s dashboard.
- Cash-On-Delivery – this method can be utilized for physical products ONLY. Using this method places your order on hold and the status of your order will only be updated upon receipt of payment at the delivery phase. Once completed you will receive a digital receipt. You will be able to track your order via your account’s dashboard.
In order to successfully complete an order, you must hold an account with our website. This can be done prior to placing an order or during the checkout process. Register an account here.
When completing your order for a TV Bundle, please include your desired channels in the “Order notes” section of the checkout page.
NB: Services are obtained based on availability during your registration period.
When completing digital marketing orders (audio or video premiere and digital ads) please ensure the following steps are followed:
- Complete checkout process
- Visit our support page here
- Upload your content by selecting the “Attachment” button
Please ensure you include:
- Your order number
- Desired title of content (if applicable)
- Any other relevant information